Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal in accordance with the following provisions,
whereby a consumer is any natural person who concludes a legal transaction for purposes
which can predominantly be attributed neither to his commercial nor to his independent
A. Cancellation policy right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by
you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (fresh & joy, Hindenburgstr.
56, 31515 Wunstorf, Germany, Tel.: 050316800664, e-mail: firstname.lastname@example.org) by
means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw
from this contract. You can use the enclosed model withdrawal form for this purpose, which
is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the
exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you,
including delivery costs (with the exception of additional costs resulting from the fact that
you have chosen a type of delivery other than the cheapest standard delivery offered by us),
without delay and at the latest within fourteen days of the day on which we received
notification of your withdrawal from this contract. For this repayment, we will use the same
means of payment that you used for the original transaction, unless expressly agreed
otherwise with you; in no case will you be charged for this repayment. We may refuse
repayment until we have received the goods back or until you have provided proof that you
have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than
fourteen days from the day on which you notify us of the cancellation of this contract. The
deadline is met if you send the goods before the end of the period of fourteen days.
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1433 – 0- Fax: +49 (0)89 / 130 1433 – 60
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling
of the goods that is not necessary for checking the condition, properties and functioning of
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that can spoil
quickly or whose expiry date would be quickly exceeded.
B. Cancellation form
If you wish to cancel the contract, please complete and return this form.
fresh & joy
31515 Wunstorf Germany
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only in case of paper communication)